Last updated: 3 September 2026
1. Who is responsible for your information
Jewelry Making LLC is responsible for the personal information described in this Privacy Policy in connection with pimentogrill.com and the Crest & Vale order-request service. Our address is 8 Reservoir Road North, Birkenhead, Merseyside, CH42 8LU. You can contact us by telephone at +44 7217 122745 or by email at [email protected].
This policy is intended to give clear information about the personal data we may receive, the purposes for which it is used, the circumstances in which it may be shared and the choices and rights available to individuals under applicable UK data-protection law.
2. Information you provide
When you submit an order request, we may receive the information entered into the form, such as your name, email address, telephone number and any ring-size information you choose to provide. If you contact us separately, we may also receive the content of your enquiry and the contact information you use to communicate with us.
Please provide only information relevant to your enquiry or order request. We do not ask you to place payment-card details, passwords or unrelated sensitive information into the enquiry form.
3. Information connected with use of the site
When a website is used, technical information may be processed in the normal course of providing pages, maintaining security and understanding whether site functions are operating correctly. Depending on the technologies enabled through your cookie choices, this can include information about a device or browser, basic interaction information and identifiers associated with cookies or similar technologies.
Essential site functions may operate without optional analytics or marketing technologies. Where consent is required for non-essential technologies, those technologies should only be enabled in line with the choice you make through the cookie controls.
4. Why information is used and lawful bases
Order-request information may be used to take steps at your request before entering into a contract, including responding to the request, clarifying product or size information, and communicating the order details required before payment. Information may also be used where necessary to comply with applicable legal obligations, to establish or respond to legal claims, or for legitimate business interests such as maintaining the security and integrity of the service where those interests are not overridden by your rights.
Where optional cookies or similar technologies require consent, consent is the relevant basis for enabling those technologies. You may change your cookie preference for future use through the available cookie controls and browser settings.
5. Sharing and service providers
Personal information may be handled by service providers where this is necessary to operate the site, communications, order administration or related business systems. Such handling should be limited to the functions for which the provider is engaged and subject to appropriate data-protection arrangements. Information may also be disclosed where required by law or where necessary to protect legal rights.
We do not describe a recipient as receiving your information unless that disclosure is relevant to the operation of the service or required by law. If a material new use or disclosure is introduced, this policy should be updated to reflect it.
6. International transfers
Where a service provider processes personal information outside the United Kingdom, appropriate safeguards or another legally recognised transfer mechanism must be used where required by UK data-protection law. The applicable arrangements depend on the provider and processing involved.
7. How long information is kept
Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including the time needed to handle an order request, maintain relevant business and legal records, resolve disputes and comply with applicable obligations. Different categories of information may therefore have different retention periods.
When information is no longer required for those purposes, it should be deleted or otherwise handled in accordance with appropriate retention practices.
8. Your rights
Depending on the circumstances and the lawful basis involved, UK data-protection law gives individuals rights in relation to their personal information. These can include the right to be informed, to request access, to ask for inaccurate information to be corrected, to request erasure or restriction in certain circumstances, to object to certain processing and, where applicable, to data portability.
Where processing is based on consent, consent can be withdrawn for future processing. Exercising a right does not necessarily mean that every request can be granted in every circumstance, as legal exemptions or other applicable requirements may apply.
9. Cookies and similar technologies
The Cookie Policy provides more detail about essential, analytics and marketing categories, their purposes, consent and how preferences can be managed. Non-essential cookies or similar technologies should not be enabled before the consent required by applicable law has been obtained.
10. Security
Reasonable technical and organisational measures should be used to protect personal information against unauthorised access, alteration, disclosure or loss, taking account of the nature of the information and the risks associated with processing it. No method of electronic communication or storage can remove every risk, so security measures are reviewed in the context of the service provided.
11. Questions and complaints
If you have a question about this policy or how personal information is handled, contact Jewelry Making LLC at 8 Reservoir Road North, Birkenhead, Merseyside, CH42 8LU, by telephone at +44 7217 122745, or by email at [email protected]. Individuals may also have the right to raise a concern with the UK supervisory authority responsible for data protection.
12. Changes to this policy
This Privacy Policy may be updated when the way the service handles personal information changes or when legal requirements affecting the service are updated. The current version published on this site applies from the date shown above.